Privacy Policy

Privacy Policy

We at Knowlee, Inc. (“Knowlee,” “we,” “us,” or “our”) respect your privacy and are committed to protecting the personal information we collect, use, and share when you access or use our websites, mobile applications, and related platforms, tools, and services (collectively, the “Services”). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have regarding that information.

By using the Services, you signify your acceptance of this Privacy Policy. If you do not agree with these practices, please discontinue using our Services. We may update this Privacy Policy from time to time by posting a new version on our website. Your continued use of the Services after any changes become effective will signify your acceptance of the revised terms.

1. Personal Information We Collect

We collect personal information that you provide directly to us, information automatically collected when you use the Services, and information from other sources:

• Information You Provide: This may include account registration details (e.g., name, email address, billing information), user input or content you submit through the Services, communication details when you contact us, and any information you choose to share on our social media pages or interactive features.
• Automatically Collected Information: We may automatically gather data about how you interact with our Services, such as IP address, browser type, device type, operating system, pages viewed, times of access, and other usage patterns. We may also use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content.
• Third-Party Sources: We may receive information about you from third-party services if you link your account with them, or from publicly available sources and partners for fraud prevention, analytics, or advertising purposes.

2. How We Use Your Personal Information

We use your personal information for various purposes, including:

• Service Provision and Maintenance: To operate, maintain, and improve the Services, and to provide customer support, troubleshoot issues, and respond to your inquiries.
• Enhancements and Research: To understand how users engage with our Services, to improve performance, develop new features, and conduct research and analysis.
• Communications: To send you administrative messages, updates, and information about our products, features, and policy changes, or to respond to your requests and feedback.
• Marketing and Advertising: To provide you with promotional materials, tailored advertisements, and other information that may be of interest to you, subject to applicable law and your choices.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activities, security incidents, and other harmful activities, and to protect the rights and property of Knowlee and others.
• Legal Obligations and Rights: To comply with applicable legal requirements, enforce our agreements, exercise our rights, and address legal or regulatory matters.

We may also process your information for other purposes as requested by you or as permitted by applicable law.

3. Disclosure of Personal Information

In Short: We may share information in specific situations described in this section and/or with the following third parties. We do not sell your personal information to third parties. We may share aggregated or de-identified data that cannot reasonably identify you for our own business purposes, such as for research or analytics.

Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to provide the Services. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do so. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The third parties we may share personal information with are as follows:

• Cloud Computing Services
• Render
• Microsoft Azure
• Amazon AWS
• OpenAI
• Google Cloud Platform
• Data Analytics Services
• Payment Processors
• Stripe
• Performance Monitoring Tools
• Sentry
• Auth0
• Sales & Marketing Tools
• SendGrid
• Website Hosting Service Providers
• Communication & Collaboration Tools
• Twilio
• Slack
• Discord
• Trello
• Twitter
• Typeframes
• Klap
• PubMed
• Pinecone
• Notion
• MongoDB
• MixPanel
• Medium
• LinkedIn
• Apify

These third parties are only permitted to use your personal information as necessary to perform their services for us. They are obligated to protect your personal information and are restricted from using it for any other purpose.

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Consent: We may share your personal information with your direction or consent, or as otherwise permitted by law.

We do not sell your personal information. We may share aggregated or de-identified data that cannot reasonably identify you for our own business purposes, such as for research or analytics.

4. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights over your personal information, including the right to access, correct, delete, or object to certain processing. To exercise these rights, please contact us at the email provided below. We will consider and respond to your request in accordance with applicable law.

You may also:

• Opt Out of Marketing Emails: Use the unsubscribe link in our promotional emails or contact us directly.
• Limit Cookies and Tracking: Adjust your browser settings or use opt-out tools to limit cookies and interest-based advertising.
• Manage Account Information: Update or correct your account information through your account settings.

5. Children

Our Services are not intended for users under 13 years of age. If we learn that personal information from a child under 13 has been collected without parental consent, we will delete it. If you believe we have collected such information, please contact us.

6. Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no electronic transmission or storage is completely secure. We retain your information as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. International Data Transfers

We may transfer and store your personal information in jurisdictions outside of your own. When we do so, we take steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws.

8. Google API and Workspace Data

If you link your Google account or other third-party accounts to our Services, we will only use data obtained through such APIs to provide personalized services to you, not for developing or improving general AI models. We adhere to all applicable policies and take measures to safeguard this data.

9. U.S. State-Specific Disclosures

If you reside in certain U.S. states, including California and Nevada, you may have additional rights and choices regarding your personal information. For instance, California residents may have the right to know what personal information we collect, how we use it, and to request deletion. Please refer to local laws or contact us for more details.

10. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. The updated version will be indicated by an updated “Last updated” date and will be effective as soon as it is accessible. If we make material changes, we may notify you by email or by posting a notice within the Services. We encourage you to review this Privacy Policy periodically to remain informed.

11. Contact Us

If you have questions, concerns, or wish to exercise any of your rights regarding this Privacy Policy, please contact us at: hello@knowlee.ai.

12. GDPR TERMS

The terms and provisions in this Section 14 only apply to EEA Residents and only to the extent that we are subject to the European Union’s General Data Protection Regulation (“GDPR”). If there is any conflict between the GDPR Terms and the rest of this Privacy Policy, the GDPR Terms shall control with respect to EEA Residents (and only to the extent that we are subject to GDPR). Our identity and contact information is as follows:

Knowlee, Inc.

Email: hello@knowlee.ai

We rely on the following legal grounds to process your personal information:

• Consent: We may use your personal information as described in this Privacy Policy subject to your consent. To withdraw your consent, please contact us at hello@knowlee.ai.
• Performance of a Contract: We may need to collect and use your personal information to perform our contractual obligations.
• Legitimate Interests: We may use your personal information for our legitimate interests to provide our products and services, improve our services, and the content on the Website. This includes using technical information and personal information for our marketing purposes consistent with our legitimate interests and any choices or consents that may be required under applicable law.
• Legal Compliance: We may collect and use your information in connection with legal obligations to which we are subject. These include, but are not limited to, any applicable federal, state, or local laws, rules, or regulations; court orders; or consent decrees.

We may use information that we collect about you, including personal information, to:

• Provide Products and Services: We will use your information to provide our products and services to you, respond to your inquiries, and for other customer service and support purposes. We use the payment information you provide to alert you of past, current, and upcoming charges, present your purchase history, and perform internal finance processes, such as checking the status of a credit card charge. In the event of a credit card dispute, we also share account information with your bank to verify the legitimacy of a charge.
• Understand and Improve Our Products: We perform research and analysis about your use of, or interest in, our products, services, and content to help make our products better and develop new products.
• Communicate with You:
  • Service-Related Communications: We may send you service and administrative emails to ensure the products or services are working properly. These messages are considered part of the service and you may not opt out of these messages.
  • Promotional Communications: Subject to your opt-out preference, we may send you emails about new product features or other news about Knowlee or topics we think would be relevant to you. You may opt out of receiving these communications at any time by using the unsubscribe link at the bottom of the applicable email or sending us a request at hello@knowlee.ai.
  • Responding to Your Requests: We will use your information to respond to your questions or comments.
  • Administrative Communications: We may contact you to inform you about changes in our services, our service offerings, and other important service-related notices, such as changes to the Privacy Policy or about security or fraud notices.
  • Advertising: Subject to your opt-out preferences, we may develop and display content and advertising tailored to your interests on our Services and other sites.
  • Protecting Rights and Interests: We will use your information to protect our rights and interests as well as the rights and interests of our users and any other person, as well as to enforce this Privacy Policy or our Terms of Service.
  • Legal Compliance: We may use your information to comply with applicable legal or regulatory obligations, including informal requests from law enforcement or other governmental authorities.
  • Other Purposes: We may also use your information to manage our business or perform functions as otherwise described to you at the time of collection, subject to your consent. Please read all online agreements carefully before accepting them.

By using our Services, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues related to your use of our Services.